LAS VEGAS – August 14, 2025 – SuperOps, an AI-powered IT management platform, today announced the launch of its agentic AI marketplace for Managed Service Providers (MSPs) and IT teams, developed in partnership with Amazon Web Services.
SuperOps’ AI Agent Marketplace, entering beta this September, is designed as a destination where MSPs can select ready-to-use agents and developers can publish and monetize their work. The marketplace will accelerate the adoption of real-world autonomous agents with solutions for common IT workflows such as ticket triage, alert remediation, and onboarding, according to the companies.
To drive innovation and implementation across the MSP and IT ecosystem, SuperOps also unveiled two flagship community-driven initiatives:
– SuperOps Agentic AI Community: An interactive hub where MSPs, IT leaders, and developers can exchange ideas, access resources, and collaborate on advancing agentic AI.
– SuperHack Hackathon (Powered by AWS): A global developer challenge inviting participants to build autonomous agents for real-world IT use cases. Winning submissions will be featured in the Marketplace, with a total prize pool of up to $100,000 USD.
“This launch marks a significant turning point for the IT industry,” said Arvind Parthiban, CEO and Co-founder of SuperOps. “We’re giving MSPs a way to tap into real, autonomous AI that can solve their day-to-day challenges and help them stay ahead. Partnering with AWS makes it possible to scale this across the industry and bring powerful, usable agents into the hands of teams that need them now.”
The launch was celebrated with a 200-drone rooftop light show hosted by SuperOps and AWS at Resorts World Las Vegas, where MSPs, developers, and industry analysts gathered for an exclusive preview of the company’s vision for AI in IT.
The announcement comes at a pivotal moment for the industry. While interest in AI is at an all-time high, many MSPs still struggle to move beyond the conceptual stages and translate that enthusiasm into action. According to Canalys, 90% of MSPs are exploring AI, yet 61% can’t get past pilot stages, and 77% feel pressure to deliver AI-powered tools to their clients.
The SuperOps ecosystem is designed to move the industry past experimentation by offering:
– A community to foster learning and collaboration
– A challenge to stimulate and surface innovation
– A marketplace to safely, effectively, and profitably deploy and monetize AI
With AWS providing the backbone for global scalability, performance, and reliability, SuperOps is poised to accelerate how the MSP community builds and operationalizes reliable AI agents in practice.
